General terms and conditions of sale
The special conditions and these general conditions of sale constitute the contractual framework. The general terms and conditions apply to any order of these products placed by the customer.
They are available to and accepted by the customer, who acknowledges that they are applicable to all transactions concluded with NOATEC.
Any general conditions of the buyer will be considered null and void, even if they state the contrary.
The customer declares that he/she is legally capable and at least 18 years old on the day the order is placed.
He/she undertakes to provide information that is accurate, precise and up to date. The customer declares that he/she is the holder of the bank card and/or PayPal account with which the payment of the ordered products will be made or confirms that he/she has the authorization of the holder in good and due form.
Unless otherwise stipulated, offers and price discounts are valid for 30 days.
The customer confirms his order by mail, e-mail or online after having accepted the present sales conditions. The customer is required to check each element of the order before confirming it. When the customer clicks on an icon whose wording generates a commitment that any Internet user would understand, he is bound by this click. This is the case, for example, of the "Validation", "Payment" or similar icons.
Noatec reserves the right not to validate/execute the order in particular in the following cases
in case of products not available in stock. Noatec only offers for sale on its website products that are available in stock. Service offers and prices are valid as long as they are visible on the website. However, in case of an order for a product which, for whatever reason, is no longer available in stock, Noatec will inform you and cancel the order for the product not available in stock;
If the issuer of the payment card used by the customer refuses to validate the payment, or in case of fraud or reasonable suspicion of fraud;
In the event of a large order of the same product or to the same delivery address;
In such a case, the sums, if any, that the customer has paid will be refunded in full as soon as possible, the order will be cancelled and the purchase contract will not be deemed concluded.
The internet purchase contract is concluded by Noatec sending an e-mail confirming the dispatch of the order. This e-mail shall be sent within two working days after Noatec has received the order from the customer. The customer undertakes to keep a copy of this e-mail and these terms and conditions, either by printing them out or by keeping them on a durable medium.
Notwithstanding any other written evidence or any evidence kept on another durable medium to which you may have access, it is agreed that the computerised registers kept in our computerised systems or in those of our host will be considered as proof of communications, the content of orders, their date and payments made between the parties.
The prices shown are in EURO, all taxes included. Shipping costs are extra. The amount of VAT is 21% and the shipping costs appear on the screen at the end of the selection of the different products by the customer. Payment of the price is due at the conclusion of the contract.
Terms of payment - contractual interest - penalty clause
Unless otherwise stipulated, all our invoices are payable in cash.
In the event of non-payment on the due date, the invoices shall bear interest equal to the applicable legal rate, increased by 2 percent, without prior formal notice. If no payment is received by NOATEC within 8 days of the sending of a registered reminder or any other means that has been answered by the debtor, the debtor will be obliged by right, in application of articles 1139 and 1150 of the Civil Code, to pay NOATEC a conventional, fixed and irreducible compensation of 15% of the invoice amount with a minimum of 100 €.
The delivery times indicated on the order form, quote, or on the website are given as an indication only and are not binding. The customer may not claim damages or cancellation of the sale if the delivery time is not respected, unless NOATEC is guilty of gross negligence.
The delivery of the product is made by parcel, by post, through a transport company appointed by us to the place of delivery that you have indicated.
Delivery times are generally between 2 and 5 working days unless otherwise specified or in the event of force majeure (strikes, road, rail or air blockages, bad weather, etc.).
Any risk of loss or damage to the product passes to the customer upon receipt of the product by the customer, i.e. when the customer, or a third party designated by the customer other than the carrier, takes physical possession of the product.
All complaints relating to a defect in the products delivered, an inaccuracy in the quantities or an erroneous reference in relation to the confirmed order, must be notified to our customer service department by registered mail, the details of which are given in the preamble hereto, within eight working days of receipt of the products, failing which the right to complain shall cease to exist.
The legal guarantees apply to our products. This guarantee cannot be invoked in the event of incorrect use or intervention by an external party on the equipment.
Right of withdrawal / Returns
The consumer customer has the right to withdraw from his order, without having to give reasons, within a period of fifteen (15) calendar days, starting from the day when the customer, or a third party designated by the customer other than the carrier, takes physical possession of the product.
In order to exercise this right, the consumer customer must inform Noatec of his decision to withdraw before the expiry of the fifteen (15) day period: by letter sent by post to the following address: 6 rue Arsène Grosjean, 5020 Temploux, Belgium or by e- mail to the address firstname.lastname@example.org. The customer can also use the model withdrawal form attached here.
Noatec will then tell you how to return the product. Noatec reserves the right not to accept any returns that do not comply with these instructions.
The consumer customer undertakes to return the product without delay or at the latest within fourteen (14) calendar days following the communication of his will to withdraw.
Noatec shall bear the costs of returning the product if a problem occurred in the processing and delivery of the order that is attributable to us. Otherwise, the direct costs of returning the goods shall be borne by the customer.
Noatec will refund the amount paid for the order, including the delivery costs (with the exception of the additional costs due if the customer has selected a more expensive delivery method than the standard delivery offered), at the latest fourteen (14) calendar days after the day Noatec has been informed of the decision to withdraw. However, Noatec reserves the right to postpone the refund until it has received the product or until the customer has provided proof of shipment of the product, whichever comes first.
The customer may be held responsible for the depreciation of the product resulting from handling other than that necessary to establish the nature, characteristics and proper use of the product.
The customer may not damage, soil or wear out the product and packaging in any way.
The product must be returned undamaged with all accessories in its original undamaged packaging.
Security and confidentiality
NOATEC complies with all data protection requirements.
Reservation of ownership
The sold products remain the exclusive and inalienable property of Noatec until the full payment of the full price of the product. In case of late payment by the customer, Noatec may claim the immediate return of the delivered products without prior summons and/or formal notice. The costs of recovery and transport shall be borne by the customer.
Limits of liability
Noatec reserves the right to refuse an order, without being liable for it, for example, but not exclusively, due to the communication of obviously erroneous data, non-payment or refusal of authorisation by the customer's financial institution, orders for an abnormally large number of products, etc.
In the event of non-performance, Noatec shall not be liable if the non-performance of the purchase contract or its improper execution is attributable to the customer, or is attributable to the unforeseeable and insurmountable act of a third party unrelated to the service, or finally, is attributable to a case of force majeure.
Given the current state of technical devices, Noatec cannot guarantee that data communication via the Internet is error-free and/or possible at all times. Therefore, Noatec shall not be liable for technical and electronic errors beyond its control, in particular for delays in order processing.
Applicable law - settlement of disputes
The contractual relationship between Noatec and the customer is subject to Belgian law. Any dispute arising from the validity, interpretation, execution or non-execution, interruption or termination of the contract shall be governed exclusively by Belgian law and shall fall under the exclusive jurisdiction of the courts of Namur.
The choice of law may not, however, result in the consumer client being deprived of the protection afforded by the provisions which cannot be derogated from by agreement under the law which would have been applicable in the absence of choice. The choice of law does not permit derogation from the mandatory rules of international law in relation to the law of the court seised.
The language of the contract is French.
If one or more clauses of these conditions should be declared null, invalid, illegal or unenforceable under applicable law, in whole or in part, this shall not affect the validity of the remaining clauses. The void, invalid, illegal or unenforceable clause will be retroactively replaced by a valid and enforceable clause that is as close as possible to the original clause.
NOA Technologies srl
Rue Arsène Grosjean, 6 - 5020 Temploux
Intra-community VAT number: BE0728 877 103 - ECB number: 0728 877 103
NOA Technologies srl
Rue Arsène Grosjean, 6
VAT number : BE 0728877103